By

Nicole Jardim
From positive word-of-mouth marketing, repeat visits, or improved work culture, customer experience has proven time and time again to generate a hefty ROI - convincing businesses around the world to pivot and build thriving customer experiences. Therefore, to showcase its importance and the benefits, here, we share the top 5 reasons why you should start...
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With the right tools in place and an experience strategy, you can better manage student experiences all while streamlining operations on the backend.
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Identifying customer touchpoints is much like this; mapping every moment of contact with a customer within their journey for a simple and effective purchase experience. Using these touchpoints, businesses can modify the journey and ensure all customers arrive at the last leg of their journey with greater satisfaction.
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In this blog post, we’re taking a closer look NPS, CSAT, and CES and how they impact your customer experience in order to help you decide which metric is right for you. 
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That's why in this blog, we're taking a look at how you can reevaluate your engagement strategy in a productive and revenue-driven way.
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In this blog post, we're sharing how an NPS survey paired with a customer experience platform can help you build brand advocates and also drive new business.
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