By

Nicole Jardim
On a quarterly or yearly basis, businesses come together to determine their objectives.  Setting goals to keep them on budget, ensuring inventory levels are sufficient and revenue targets are being met.  But what about customer experience goals? One of the more telling aspects of a business’s success, setting goals for customer experience and measuring it...
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According to CX Today, 9 out of 10 consumers want an omni-channel experience with seamless service between communication methods. In addition, 35% of customers expect to be able to contact the same customer service representative on any channel. Over the past several years, offering multiple channels has become the norm for businesses. With more and more...
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How you send a survey, highly impacts the number of responses you receive.  While it can be argued there are several factors that go into an optimized response rate, the channel type ultimately determines if your customer sees the message in the first place. This makes it critical to understand the varying channel types and...
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In this blog, we’re looking at the benefits of a measurement tool and how facility managers can optimize their workflows by using one.
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Providing insight to evaluate current offerings while also highlighting areas of improvement, and collecting customer feedback can help you build customer relationships and boost bottom lines.
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Whether you're fresh on the market for a customer experience solution or you're already debating a few options, the capabilities of a dashboard should be top of mind. So what exactly should you be looking for? Let's explore.
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It’s time to rethink the experience you provide by looking at your entire customer journey from start to finish.  How can you do so effectively? Let’s ​​introduce you to customer journey mapping.
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Let's take a deeper look into why you should be competing on customer experience and how you can get started with your own customer experience program today. 
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In this blog we’re highlighting contactless channels and the key moments in the hotel journey to engage guests. Because, regardless of what contactless channels you opt for, there are many ways to use them to your advantage.
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In this blog, to help you develop a keen understanding of SMS text messaging. We’re taking a look at the benefits of SMS and practices you can use to improve customer communication on the channel.
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